A Dimension of Service Quality,the Ability to Perform the Promised

question 48

Multiple Choice

a dimension of service quality,the ability to perform the promised service dependably and accurately is referred to as __________.

• A) reliability
• B) responsiveness
• C) competence
• D) courtesy
• E) empathy

Evaluate patient understanding of self-administered medication instructions, demonstrating effective patient education.

Recognize the steps of the nursing process, particularly the evaluation phase, and its importance in patient care.

Clarify the concept and examples of evaluative measures in nursing.

Define and illustrate nursing-sensitive outcomes and their relevance in measuring the impact of nursing interventions.

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Definitions:

Genes

The basic physical and functional units of heredity, made up of DNA, that determine specific characteristics by encoding proteins.

Environmental Factors

External influences that can affect the development, behavior, and survival of organisms, including climate, geography, pollutants, and socioeconomic conditions.

Sleep-Wake Cycles

The natural, cyclical pattern of alternating states of sleep and wakefulness.

Adrenal Gland

A gland located above the kidney that produces hormones such as adrenaline and cortisol, which help control stress, metabolism, and immune response.