A Dimension of Service Quality,the Willingness to Help Customers and Provide

question 35

Multiple Choice

a dimension of service quality,the willingness to help customers and provide prompt service is referred to as __________.

• A) reliability
• B) responsiveness
• C) competence
• D) assurance
• E) empathy

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Definitions:

Belmont Report

A foundational document in the field of bioethics, establishing ethical principles and guidelines for research involving human subjects.

Tuskegee Syphilis

A notorious and unethical study conducted between 1932 and 1972 by the U.S. Public Health Service on the effects of untreated syphilis in African American men.

African American

A term referring to Americans of African descent, particularly those whose ancestors were brought to America through the transatlantic slave trade.

Risk-Benefit

The comparison between the potential risks and benefits of a specific action or decision, often used in healthcare and research to make informed choices.