Dimension of Service Quality Called __________ Is Knowledge and Courtesy

question 59

Multiple Choice

dimension of service quality called __________ is knowledge and courtesy of employees and their ability to convey trust and confidence.

• A) assurance
• B) sympathy
• C) empathy
• D) responsiveness
• E) reliability

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Definitions:

Townshend Duties

Taxes imposed by the British Parliament on the American colonies in 1767 on goods such as tea, glass, and paper, contributing to rising tensions leading to the American Revolution.

Sons of Liberty

An organization of American patriots during the British colonial period, committed to fighting taxation by the British government.

Virtual Representation

A concept in British parliamentary law meaning that members of Parliament represented all British subjects, including those in the colonies who did not vote for them.

John Locke

A 17th-century English philosopher and physician, widely regarded as one of the most influential of Enlightenment thinkers, known for his contributions to the development of political philosophy and the concepts of individual rights and the social contract.