Another Name for the Steps in the Service Delivery Process

question 51

Multiple Choice

Another name for the steps in the service delivery process is

• A)service interactions.
• B)access points.
• C)path-analysis.
• D)service encounters.
• E)wheel of services.

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Definitions:

Behaviorism

A theory of learning based on the idea that all behaviors are acquired through conditioning, emphasizing the role of environmental factors over genetics.

Behaviorists

Psychologists who focus on observable behaviors and the ways in which learning influences behavior, excluding internal processes.

Structuralists

Psychologists who aimed to analyze the structure of the mind by breaking down mental processes into their most basic components.

Thought Processes

Thought processes involve the operations of cognition which include thinking, reasoning, problem-solving, and decision-making.