Customer Contact Audit Refers to

question 109

Multiple Choice

customer contact audit refers to

• A) the initial contact between a service provider and the ultimate consumer.
• B) a flowchart of the points of interaction between a consumer and a service provider.
• C) a method of consumer evaluation of service quality and consistency.
• D) an estimation of demand based on service forecasting techniques.
• E) is a systematic assessment of a service provider's objectives, strategies, and performance in terms of social responsibility.

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