________ Are the Costs That Customers Incur When They Change

question 23

Multiple Choice

________ are the costs that customers incur when they change suppliers.

• A) Network costs
• B) Switching costs
• C) Capital expenditures
• D) Opportunity costs

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Definitions:

Recognition

The act of acknowledging or giving credit to someone for their achievements, contributions, or status.

Employees' Productivity

The efficiency and effectiveness with which employees perform their tasks, contributing to the organization's goals.

Poor Management

Ineffective or inefficient leadership and organizational practices that can lead to decreased productivity, morale, and overall success.

Co-Worker Hostility

Refers to negative behaviors and attitudes displayed by employees towards their colleagues, leading to a tense and uncooperative work environment.