Which of the Following Metrics Helps Organizations in Retaining Customers

question 7

Multiple Choice

Which of the following metrics helps organizations in retaining customers?

• A) customer satisfaction index
• B) average performance ratings
• C) turnover costs
• D) demand forecast

Understand the relationship between gender, ethnicity, and coping strategies.

Recognize the signs and symptoms of stress and post-traumatic stress disorder (PTSD).

Comprehend the principles and stages of the general adaptation syndrome (GAS).

Identify effective coping strategies for managing stress.

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Definitions:

Latest and Greatest

A term used to describe the most recent and advanced products, technologies, or ideas currently available.

Early Majority Adopter

A segment of consumers who adopt a new product shortly after the innovators and early adopters, playing a key role in broad market acceptance.

Core Business

The primary area of activity for a company, focusing on the main products or services that generate the most revenue or activity.

Diversification

A business strategy that involves entering into new markets or adding new products to a company's portfolio to reduce risk and capitalize on new opportunities.