Which of the Following Metrics Is Useful for Evaluating CRM

question 73

Multiple Choice

Which of the following metrics is useful for evaluating CRM strategy?

• A) turnover costs
• B) average performance ratings
• C) total revenue
• D) demand forecast accuracy

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Definitions:

Sue

The act of bringing a legal action against an individual or entity to seek redress or enforcement of rights.

Check

A draft drawn on a bank and payable on demand.

Stop Payment Order

A request made to a bank by an account holder not to pay a check or payment that has been issued but not yet processed.

Poor Quality

Refers to products or services that do not meet expected standards or specifications.