________ Encompasses the Strategies, Processes, and Information Systems an Organization

question 47

Multiple Choice

________ encompasses the strategies, processes, and information systems an organization uses to build and maintain relationships with its current and prospective users.

• A) Enterprise resource planning systems
• B) Customer relationship management
• C) Human capital management
• D) Customer analytics

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Definitions:

Force Field Analysis

A technique used to identify and analyze the forces that either aid or hinder the achievement of a certain goal or change.

Driving Forces

Factors or motivations that compel someone to move towards a goal or change.

Status Quo

The existing state of affairs, particularly regarding social or political issues.

Personal Changes

Alterations in one's life or behavior resulting from reflection, decision-making, or external influences.