Which of the Following Metrics Helps Organizations in Retaining Customers

question 7

Multiple Choice

Which of the following metrics helps organizations in retaining customers?

• A) customer satisfaction index
• B) average performance ratings
• C) turnover costs
• D) demand forecast

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Definitions:

Group Pressure

The influence exerted by a group on individual members to conform to the group's norms, values, or behaviors.

Diverse Populations

Groups of people that differ in various characteristics such as cultural background, ethnicity, language, and socioeconomic status.

Primary Groups

are small, close-knit, and typically long-lasting social groups in which members share personal, enduring relationships.

Charles Horton Cooley

An American sociologist known for developing the concept of the "looking-glass self," which explains how individuals form their self-image based on how they believe others perceive them.