If a Manager's Performance Is Evaluated Solely on the Ability

question 16

True/False

If a manager's performance is evaluated solely on the ability to control costs, he or she may sacrifice quality for savings, thus endangering customer satisfaction.

---

Definitions:

Financial Statements

Formal records of the financial activities and position of a business, person, or other entity, typically comprising the balance sheet, income statement, and statement of cash flows.

Bank Loans

A sum of money borrowed from a bank that must be repaid with interest over a predetermined period.

Assets

Resources owned by a person or company, regarded as having value and available to meet debts, commitments, or legacies.

Internal Auditor

A professional within an organization responsible for evaluating the effectiveness of its risk management, control, and governance processes.