Innovation, Operations and Post-Sales Service Are Key Factors Related to Which

question 59

Multiple Choice

Innovation, operations and post-sales service are key factors related to which of the four perspectives of a balanced scorecard?

• A) Financial perspective
• B) Customer perspective
• C) Internal business perspective
• D) Learning and growth perspective

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Definitions:

Social Media

Digital platforms and technologies that enable users to create, share content, and participate in social networking.

Business Blog

An online platform owned by a business used for publishing content related to the industry, products, or services to engage with a target audience.

Criticism

The expression of disapproval based on perceived faults or mistakes, or the analytical evaluation of something.

Misinformation

False or inaccurate information that is spread, often unintentionally, without the intent to deceive.