Many Companies Use a Balanced Scorecard for Performance Evaluation

question 37

Multiple Choice

Many companies use a balanced scorecard for performance evaluation. The balanced scorecard has four business perspectives, and utilizes KPIs to evaluate performance in various areas. Which of the following KPIs would relate to the learning and growth perspective?

• A) Hours of employee training
• B) Number of warranty claims
• C) Percentage of market share
• D) Return on investment

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Definitions:

Wireless Access Points

A wireless access point (WAP) is a networking device that allows Wi-Fi devices to connect to a wired network, extending the wireless coverage area and its capacity.

Channels

In communications and computing, distinct paths that separate data or information for transmission or processing, which can refer to physical medium or logical division within networks.

Punch-down Tool

A punch-down tool is a small hand tool used by telecommunication and network technicians to insert wire into insulation-displacement connectors on punch down blocks, patch panels, keystone modules, and surface mount boxes.

Patch Panel

A mounted hardware assembly that contains ports used to interconnect and manage incoming and outgoing LAN cables in networking setups.