In a Balanced Scorecard System, Which of the Following KPIs

question 26

Multiple Choice

In a balanced scorecard system, which of the following KPIs would relate to the customer perspective?

• A) Defect rate
• B) Employee satisfaction
• C) Gross margin growth
• D) Number of repeat customers

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Definitions:

Women's Era

A period during the late 19th and early 20th centuries characterized by significant advancements in women's rights, including suffrage and increased participation in public life.

Alfred T. Mahan

A United States naval officer and historian whose theories on the importance of sea power influenced naval strategies around the world in the late 19th and early 20th centuries.

Navy

A navy consists of the branch of a nation's armed forces principally designated for naval and amphibious warfare; namely, lake-borne, riverine, littoral, or ocean-borne combat operations and related functions.

Raw Materials

Unprocessed or minimally processed substances that are used to manufacture goods or products.