In a Balanced Scorecard System, Which of the Following KPIs

question 12

Multiple Choice

In a balanced scorecard system, which of the following KPIs would relate to the internal business perspective?

• A) Defect rate
• B) Employee satisfaction
• C) Gross margin growth
• D) Number of repeat customers

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Definitions:

First-In, First-Out

An inventory valuation method that assumes the first items placed in inventory are the first sold.

Inventories

Assets held for sale in the ordinary course of business, in the process of production for such sale, or in the form of materials or supplies to be consumed in the production process.

Cost Of Production Report

A financial report detailing the total cost and production quantities of a manufacturing department or process.

Production

The process of creating goods or services using labor, machinery, and materials to meet consumer demand.