Employee Skills, Information System Capabilities, and the Company's "Climate for Action

question 146

Multiple Choice

Employee skills, information system capabilities, and the company's "climate for action" are key factors related to which of the four perspectives of a balanced scorecard?

• A) Financial perspective
• B) Customer perspective
• C) Internal business perspective
• D) Learning and growth perspective

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Definitions:

Unconditioned Response

A natural, automatic reaction to a stimulus that occurs without any prior learning or conditioning, such as salivating in response to the smell of food.

Food Reward

The pleasure or satisfaction derived from eating, which can influence eating behaviors and choices.

Jump Rope

An activity involving a long rope that is swung over and under an individual or individuals jumping over it, used both for exercise and as a children's game.

Unconditioned Stimulus

A stimulus that naturally and automatically triggers a response without prior learning.