Employee Skills, Information System Capabilities, and the Company's "Climate for Action

question 146

Multiple Choice

Employee skills, information system capabilities, and the company's "climate for action" are key factors related to which of the four perspectives of a balanced scorecard?

• A) Financial perspective
• B) Customer perspective
• C) Internal business perspective
• D) Learning and growth perspective

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Definitions:

Debit Memo

A document issued to correct or adjust amounts in previously issued invoices.

Decreases Asset

Transactions or events that result in a reduction of the value or quantity of the assets owned by a company.

Credit Memo

A credit memo is a document issued by a seller to a buyer, reducing the amount the buyer owes to the seller under the original sales contract, often issued for returned goods or for a pricing discrepancy.

Increases Asset

A phrase indicating transactions or events that result in the growth of the asset value in an entity's balance sheet.