In a Balanced Scorecard System, Which of the Following KPIs

question 5

Multiple Choice

In a balanced scorecard system, which of the following KPIs would relate to the financial perspective?

• A) Defect rate
• B) Employee satisfaction
• C) Gross margin growth
• D) Number of repeat customers

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Definitions:

Executive Compensation

The total of all benefits, perks, and salary provided to top-level management and company executives, reflecting their role and responsibilities.

Resource Acquisition

The process of identifying, obtaining, and managing resources needed by an organization for its operations.

Craft Shop

A small-scale workshop or business focused on the production of handmade arts, crafts, or specialty items.

Small Batch

Production methodology focusing on manufacturing in small quantities, allowing for greater flexibility and customization.