In a Balanced Scorecard System, If Customer Satisfaction Was One

question 104

Multiple Choice

In a balanced scorecard system, if customer satisfaction was one of the critical factors, which of the following would be a relevant KPI?

• A) Revenue growth
• B) Production yield rate
• C) Market share
• D) Employee training hours

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Definitions:

Capital Contribution

Funds or assets provided by investors or partners to a company or partnership to support its operations and growth.

Partnership Assets

Properties or resources owned by a partnership that are used for the purpose of carrying on the partnership business.

Successor's Liability

The legal responsibility of a successor entity to bear the liabilities of its predecessor under certain conditions.

Predecessor's Obligations

Legal duties or liabilities that a previous holder or owner of a position or property owes, which may be transferred to the successor.