In a Balanced Scorecard System, If Employee Excellence Was One

question 151

Multiple Choice

In a balanced scorecard system, if employee excellence was one of the critical factors, which of the following would be a relevant KPI?

• A) Revenue growth
• B) Production yield rate
• C) Market share
• D) Employee training hours

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Definitions:

Joseph Wolpe

A psychiatrist who significantly contributed to the development of behavioral therapy through techniques like systematic desensitization.

Conditioning

The process of learning associations between environmental stimuli and behavioral responses, often used to explain behavior modification.

Pavlov

Refers to Ivan Pavlov, a Russian physiologist best known for his discovery of classical conditioning, where he demonstrated how reflexes could be conditioned or learned through association.

Behavior Therapy

A type of therapy that focuses on changing undesirable behaviors through reinforcement, punishment, and other learning principles.