Internal Failure Costs Occur When the Company Detects and Corrects

question 15

True/False

Internal failure costs occur when the company detects and corrects poor-quality goods or services before delivery to customers.

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Definitions:

Unstructured Interview

An interview in which the examiner does not have a preestablished list of items or questions to which the client can respond; instead, client responses to examiner inquiries establish the direction for follow-up questioning.

Underlying Issues

Fundamental problems or challenges that are not immediately visible or apparent.

Adequately Discussed

A phrase that indicates a topic has been explored in sufficient detail to satisfy the requirements of the discussion or argument.

Computer-Driven Assessment

Allowing a computer program to assist in the assessment process and preparation of reports. Some observers believe computer-assisted questioning is at least as reliable as structured interviews and can provide an accurate diagnosis at a low cost.