Which of the Following Categories Includes Costs Incurred in Detecting

question 88

Multiple Choice

Which of the following categories includes costs incurred in detecting poor quality goods or services?

• A) External failure costs
• B) Prevention costs
• C) Appraisal costs
• D) Internal failure costs

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Definitions:

Emotional Labor

Overseeing emotional responses and expressions to align with the emotional criteria of a role.

Cognitive Dissonance

The mental discomfort experienced by an individual who holds two or more contradictory beliefs, ideas, or values at the same time.

Positive Affectivity

A personality trait that predisposes individuals to experience positive emotional states, such as happiness and enthusiasm, more frequently.

Emotional Labor

Regulating feelings and outward expressions to adhere to the emotional requisites of a job.