Major Resistance to Change Takes One of Several Forms

question 7

Multiple Choice

Major resistance to change takes one of several forms.What is the name of the form of resistance where the new system is blamed for any and every unpleasant occurrence?

• A) aggression
• B) avoidance
• C) procrastination
• D) projection

---

Definitions:

Process Capability Index

A statistical measure that evaluates a process's ability to produce output within specified limits, indicating the consistency and reliability of the process.

Process Variation

Deviations in business or manufacturing processes that lead to inconsistencies in product quality or performance.

Trade Customs

Practices and guidelines established by conventions between parties in a particular trade or industry.

Cost Accounting

The process of recording, classifying, analyzing, and allocating all costs associated with a process, product, or project.