A Second-Line Help Desk Operator Would Most Likely

question 38

Multiple Choice

A second-line help desk operator would most likely

• A) handle complicated queries requiring research.
• B) provide callers with scripted answers.
• C) use expert systems to quickly find answers.
• D) None of the duties listed above pertain to second-line help desk personnel.

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Definitions:

Series Path

A series path refers to an electrical circuit configuration where components are arranged in a sequence, one after another, allowing current to flow through one component to the next.

Parallel Path

A concept in electronics and computing where multiple pathways allow for concurrent processing or transmission of signals or data, enhancing speed and efficiency.

Input Instructions

In a programming context, these are commands or codes used to specify the type of data being introduced into a system or to control how an input device should provide data.

Input Modules

Input Modules are devices or circuits that accept data or signals from user interfaces or sensors to be processed by a control system.