Identify the Form of User Resistance That Occurs When the New

question 20

Multiple Choice

Identify the form of user resistance that occurs when the new system is blamed for any unpleasant occurrence.

• A) passive-aggression
• B) proclivity
• C) procrastination
• D) projection

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Definitions:

Hardware Store

A retail store specializing in the sale of tools, building materials, and home improvement products.

Music Store

A retail business specializing in the sale of musical instruments, sheet music, recordings, and related accessories.

Specific Identification

An accounting method used to track and assign costs to individual pieces of inventory, useful for unique or high-value items.

Gross Profit

The financial metric indicating the difference between revenue and the cost of goods sold before accounting for other expenses.