You Have Been Hired by a Catalog Company to Computerize

question 41

Essay

You have been hired by a catalog company to computerize its sales order entry process.Approximately 70% of all orders are received over the telephone by a sales person.The other 30% of orders are received by a sales person through mail or fax.The catalog company wants the phone orders processed real-time.The mail and fax orders will be processed in batches of 50 orders.The following attributes are collected for every sales order:
Customer number (if the order is from a new customer,a new number needs to be assigned)
Customer name
Address
Payment method (credit card for phone and fax orders and check for mailed orders)
Credit card number and expiration date
Items ordered and quantity of each
Unit price of each item ordered
Identify and describe at least ten specific control policies and procedures you will implement for the sales order process.Be very specific describing the controls and number each new control you suggest.

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Definitions:

Harmony

A state of agreement, consistency, or peacefulness among individuals or elements in a system.

Quality

The degree to which a product, service, or process meets specified criteria or exceeds customer expectations.

Moderate

Average in size, intensity, or degree; not extreme.