The Arnold Steel Company Controller Is Concerned About the Dollar

question 65

Essay

The Arnold Steel Company controller is concerned about the dollar costs associated with recent system problems.Specifically,she has mentioned what seems to be a lot of system downtime,lack of responsiveness to user queries and report requests,and the fact the data entry department's keying times have risen over the last two months.
Required:
a.Are the controller's concerns of a totally financial nature? Explain your answer.
b.Identify from a systems implementation,operation,and control point of view what aspects the controller is dealing with,and what possible managerial controls could be established in this situation.

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Definitions:

Groups

Collections of individuals who interact with one another, share similar characteristics, and collectively have a sense of unity or identity.

Investment Model

A theory in social psychology that examines how commitment in relationships is affected by satisfaction, quality of alternatives, and investments made into the relationship.

Tempting Alternatives

Enticing options that may distract from a primary choice or decision.

Committed

Describes being dedicated or bound to a cause, activity, or goal, demonstrating loyalty or obligation.