Which Illustration Is Not an Example of a Customer Audit

question 38

Multiple Choice

Which illustration is not an example of a customer audit technique?

• A) Providing a customer with a remittance advice that must be returned with payment
• B) Pricing items at $1.00 rather than 99 cents so the customer does not expect change
• C) Entering the customer in a prize contest if he or she calls a number and provides feedback about the purchase
• D) All of these answers are correct.

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Definitions:

Toxic Effect

Harmful or destructive impact often resulting from exposure to a toxic substance or negative behaviors in an environment.

Destructive Leader

A leadership style characterized by manipulation, control, and the undermining of individuals’ rights, often leading to negative outcomes for the organization or group.

Suspicious Motives

The assumption or belief that underlying intentions or motivations of an individual or group are questionable, dishonest, or harmful.

Extraversion

A personality trait characterized by outgoingness, sociability, and a tendency to seek stimulation and the company of others.