Examlex
Which of the following statements is CORRECT?
Customer Expectations
The set of beliefs or standards that consumers hold regarding the anticipated quality and service of a product or service before purchase.
Service Quality Gaps
Discrepancies between customers' expectations of service and their actual experiences, typically indicating areas needing improvement.
Service Gap(s)
Discrepancies between customer expectations for service performance and the actual service provided, resulting in customer satisfaction issues.
Low Tech
Technologies or products that are characterized by simplicity and lack of advanced features, often appealing due to their ease of use and reliability.
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