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The Results of a Customer Survey About Customer Experiences with the Company's

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The results of a customer survey about customer experiences with the company's services may be an example of measuring which perspective of the balanced scorecard?


Definitions:

Throughput Time

The elapsed time from when production is started until finished goods are shipped.

Factory Floor

The operational area within a manufacturing plant where goods are actually produced, typically housing machinery, assembly lines, and workers.

Warehouse

A facility for storing goods, merchandise, and materials before they are distributed for sale or use.

Quality Costs

Expenses related to ensuring products or services meet company and customer quality standards, including prevention, appraisal, and failure costs.

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