Use the Following Two Columns of Items to Answer the Matching

question 20

Multiple Choice

Use the following two columns of items to answer the matching questions below:
-percentage rate

• A)statement that lists beginning balance, purchases and payments, and an ending balance
• B)the simple interest rate after including any fees imposed by the creditor
• C)the percentage of credit that must be paid as interest on an annual basis

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Definitions:

External Failure Costs

Costs incurred when a customer receives a defective product.

Appraisal Costs

Costs related to identifying defective units before they are shipped to customers.

Optimum Quality Level

The level of quality at which the total cost associated with quality management (including prevention, appraisal, and failure) is minimized.

Balanced Scorecard

A set of performance measures that provide a comprehensive view of the organization by recognizing the goals of shareholders, the satisfaction of customers and employees, and methods to improve the firms internal processes.