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Which of the Following Statements Is FALSE

question 65

Multiple Choice

Which of the following statements is FALSE?


Definitions:

Call Monitoring

A process used by businesses to observe or listen to calls made by staff to assess performance and ensure quality control.

Customer Retention

Strategies and actions taken by a company to keep its customers doing business with it over time, thus reducing customer defections or churn.

Comcast

An American telecommunications conglomerate that is one of the largest broadcasting and cable television companies in the world, offering services such as video, high-speed internet, and phone over its cable networks.

Moral Hazard

A situation in policy and economics where one party is more inclined to take risks because the negative consequences of those risks will be borne, at least in part, by others.

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