Which of the Following Is Not a Measure That Can

question 17

Multiple Choice

Which of the following is not a measure that can be used for the customer perspective when using the balanced scorecard?

• A)Number of new customers.
• B)Number of branches closed down.
• C)A customer satisfaction index.
• D)Market share.

---

Definitions:

Networking Ability

The skill to establish and maintain professional relationships that can be beneficial for personal or organizational growth.

Insincerity

The quality of not expressing genuine feelings; deceitfulness or fake behavior.

Forming Coalitions

The process of bringing together multiple groups or individuals with the purpose of achieving a common goal or addressing a specific issue.

Incurring Obligations

The act of binding oneself by a social, legal, or moral requirement to do something or incur a liability.