Citibank Decides to Open a Call Center in Mumbai, India

question 20

Multiple Choice

Citibank decides to open a call center in Mumbai, India because a detailed analysis of the country-specific advantages suggests that India is the optimal place for responding to customers' calls.Citibank is exploiting ________ by running a call center in India.

• A)value configuration synergies
• B)location economies
• C)geographic arbitrage
• D)value offshoring

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Definitions:

Mutually Exclusive

Referring to events that cannot both occur at the same time, implying no overlap in their possible outcomes.

Probability

The measure of the likelihood that an event will occur, quantified as a number between 0 and 1, where 1 represents certainty.

Sample Space

The set of all possible outcomes of a statistical experiment.

Outcome

The result or final product of an event, process, or action.