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Costs that may be essential to the long-run achievement of the organization's goals, but that managers can almost reduce to zero in the short-run, are called _____.
Organizational Behavior Modification (OBM)
A plan for managing the behavior of employees through a formal system of feedback and reinforcement.
Informal System
An unstructured and unofficial means of operation within an organization, consisting of activities and communications that are not prescribed by formal rules, policies, or structures.
Reinforcement
The process of encouraging or establishing a behavior through rewards or punishments.
Job Success
Achieving or exceeding the performance standards and goals set for a specific job role over a period.
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