Total Quality Management Focuses on Prevention of Defects and on Customer

question 32

True/False

Total quality management focuses on prevention of defects and on customer satisfaction.

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Definitions:

Delegation

The assignment of responsibility or authority from one individual to another to carry out specific activities or tasks.

Public organizations

Entities that are part of the governmental structure and are funded by taxpayer money to serve the public interest.

Managers

Individuals responsible for planning, directing, and overseeing the operations and employees within an organization.

Externally

Refers to factors or influences that originate outside of an individual or organization.