The Effort to Insure That Products and Services Perform to Customer

question 75

Multiple Choice

The effort to insure that products and services perform to customer requirements is called

• A) productivity.
• B) cycle time.
• C) quality control.
• D) managerial effort.

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Definitions:

Symbolic Interactionism

A sociological perspective emphasizing how individuals interpret and give meaning to symbols, actions, and interactions within society.

Frame Alignment

The process by which individual interests, beliefs, and values become congruent with and complementary to the activities, goals, and ideology of a social movement.

Relative Deprivation Theory

A sociological theory suggesting that individuals who perceive themselves as having less resources than others will feel deprived and may become resentful or seek change.