Examlex
An object moving in simple harmonic motion has an amplitude of 0.0450 m and a maximum acceleration of 40.0 m/s2.What is the frequency of the system?
Intangibility
A characteristic of services indicating that they cannot be seen, touched, or made tangible in the same manner as physical products.
Standards Gap
A type of service gap; pertains to the difference between the firm’s perceptions of customers’ expectations and the service standards it sets.
Service Gaps Model
A framework for identifying and analyzing the discrepancies between customers' expectations of a service and their actual experiences, aiming to improve service quality.
Service Providers
Companies or individuals that offer services to others in exchange for payment.
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