Which of the Following Would Be Classified as an Internal

question 10

Multiple Choice

Which of the following would be classified as an internal failure cost on a quality cost report?

• A) Rework labour and overhead.
• B) Technical support provided to suppliers.
• C) Quality improvement projects.
• D) Systems development.

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Definitions:

Operant Conditioning

A learning process where the strength of a behavior is modified by reinforcement or punishment.

Observational Conditioning

A learning process where an individual acquires behaviors by observing and imitating others.

State-Dependent Learning

The theory that information learned in a specific state of mind (e.g., emotional, physiological) is more easily recalled when in that same state.

Conditioned Stimulus

An initially neutral signal that, once linked with an unconditioned stimulus, ultimately elicits a conditioned response.