Which of the Following Would Be Classified as an External

question 38

Multiple Choice

Which of the following would be classified as an external failure cost on a quality cost report?

• A) Quality training.
• B) Systems development.
• C) Repairs and replacements beyond the warranty period.
• D) Quality engineering.

---

Definitions:

Functionally Different

Describes products, services, or roles that serve different purposes or functions, catering to various needs or preferences.

Different Distribution

The process or strategy of using various distribution channels to move products from producers to end consumers, tailored to meet distinct market demands or preferences.

Continuous Innovation

The ongoing process of making regular, incremental improvements or updates to products, services, or processes to maintain competitiveness and meet evolving customer needs.

Clorox II Bleach

A branded bleach product designed for laundry use, offering color-safe stain removal and brightening for fabrics.