A Letter of Last Instruction Might Provide Directions for

question 36

Multiple Choice

A letter of last instruction might provide directions for

• A)location of the will.
• B)legal and accounting services.
• C)explanation of the actions taken in the will.
• D)suggestions on how to divide personal property.
• E)all of these.

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Definitions:

Philip Crosby

An influential figure in the quality management field known for his work on improving organizational quality.

Conformance

The act of matching or complying with certain standards, rules, or norms, often to meet requirements or maintain quality and consistency.

Service Characteristics

Service Characteristics are features that differentiate services from goods, including intangibility, inseparability, variability, and perishability.

Intangible

Lacking physical substance, often referring to things that cannot be touched but have value, like brand reputation or intellectual property.