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Explain the concepts of openness and resilience as they relate to intercultural communication.
Dysfunctional Resistance
Counterproductive opposition to change or new ideas, which can harm an organization or group's progress.
Personal Power
Personal power is the influence or authority an individual has over others, derived from personal attributes or skills, rather than from formal positions.
Expert Power
The ability to control another’s behavior because of the possession of knowledge, experience, or judgment that the other person does not have but needs.
Knowledge
The information, understanding, and skills that individuals acquire through experience or education.
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