Identify the Preventive Control Below

question 61

Multiple Choice

Identify the preventive control below.

• A) reconciling the bank statement to the cash control account
• B) approving customer credit prior to approving a sales order
• C) maintaining frequent backup records to prevent loss of data
• D) counting inventory on hand and comparing counts to the perpetual inventory records

Understand the role of consumer feedback in service quality improvement.

Identify different sources of service quality evaluation.

Recognize the specific challenges in evaluating highly specialized professional services.

Understanding the components and significance of a customer contact audit in service quality management.

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Definitions:

Term To Maturity

The time remaining until a debt instrument, such as a bond or loan, is due to be repaid.

Strip Bond

A debt security that has had its periodic interest payments removed, trading only on the principal amount and offering a final payment at maturity.

Par Value

Par value is the nominal or face value of a bond, share, or coupon as stated by the issuer.

Coupon Payments

Regular interest payments made to bondholders over the life of a bond.