A Customer's Check Is Returned for Insufficient Funds and the Accounts

question 5

Multiple Choice

A customer's check is returned for insufficient funds and the accounts receivable file,stored on a hard drive,is updated.Which one of the following diagrams represents this activity?

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Definitions:

Outcomes of Influence Tactics

The effects or results achieved through the strategic use of behaviors and actions to sway or modify others' attitudes or behaviors.

Commitment

A pledge or promise to do something; the state of being dedicated to a cause, activity, or goal.

Compliance

Partial success of an influence attempt by a leader: The person makes a modest effort.

Resistance

The state that occurs when an influence attempt by a leader is unsuccessful: The target is opposed to carrying out the request and finds ways to either not comply or do a poor job.