Significant System Changes Were Implemented Two Months Ago

question 85

Multiple Choice

Significant system changes were implemented two months ago.The changes were well-planned,well-designed,thoroughly tested before and after conversion,and several employee training sessions were conducted.Still,the changes haven't resulted in any productivity increases,cost savings,or process improvements.Management is puzzled and needs to find out why the system isn't successful.The best action for management to take is

• A)conduct face-to-face interviews with managers,key personnel,and randomly selected employees from each functional area impacted by the system changes in an attempt to discover why the changes aren't effective.
• B)make sure the system changes were well documented and review the documentation to see if perhaps some important feature or process was overlooked during the design phase.
• C)e-mail a series of questions to all employees,asking for input about further changes that would bring about the desired results.
• D)advise employees that consultants will be conducting observation sessions over the next two weeks to determine if employees have fully implemented changes and whether there is any evidence of resistance to the changes.

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Definitions:

Behavior Modification

Behavior modification is a treatment approach, based on the principles of operant conditioning, that replaces undesirable behaviors with more desirable ones through positive or negative reinforcement.

Social Learning Theory

A theory that posits individuals learn behaviors, norms, and values by observing and imitating the actions of others, especially if those actions are rewarded.

Self-Reinforcement

The process through which individuals reinforce their own behavior with self-administered rewards or punishments.

Behavior Consequences

The outcomes that follow an individual's actions, which can reinforce or punish the behavior, thereby influencing future behavior.