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Customer Cost Analysis
A process of determining the total cost incurred by a business to serve a customer, including all direct and indirect expenses.
Time-Driven Activity-Based Costing
An approach to activity-based costing that assigns resource costs directly to products or services based on the estimated time required for each activity.
Customer Service Department
A division within a company that handles inquiries, complaints, and support requests from customers.
Capacity Analysis
Calculating the production capacity an organization needs to fulfill the dynamic demands for its products.
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