Research Suggests Which of the Following Is Key to Improving

question 64

Multiple Choice

Research suggests which of the following is key to improving total customer satisfaction?

• A)price of product
• B)speed of shipping
• C)quality and nature of customer contact after the sale
• D)quality and nature of customer contact before the sale

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Definitions:

Faulty Cognitions

Erroneous or distorted thinking patterns that can lead to maladaptive behavior and emotional responses.

Beck

Refers to Aaron T. Beck, a psychiatrist known for developing cognitive therapy, a foundational element in cognitive behavioral therapy.

Accurate Judgments

The ability to make assessments or decisions that closely reflect the true state of affairs or are correct based on evidence and reasoning.

Cognitive Therapy

A form of psychotherapy that emphasizes the importance of thought patterns and beliefs in influencing behavior and emotions, aiming to change dysfunctional thinking.