How Do Web-Based Online Self-Service Applications Transform an Organization's Relationships

question 15

Multiple Choice

How do web-based online self-service applications transform an organization's relationships with its customers?

• A)They reduce customer-service facilities available to a customer, but increase the quality of available facilities.
• B)They help educate customers on the business processes of the company.
• C)They provide customers with elaborate decision support systems which help customers make choices without technical help.
• D)They free customers from time-consuming and routine forms of direct contact.

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Definitions:

P-value

A measure in statistics that helps to determine the significance of results obtained in hypothesis testing, indicating the probability of observing the results if the null hypothesis is true.

Standard Error

The standard deviation of the sampling distribution of a statistic, usually the mean, indicating the precision of an estimate.

Standard Error

A statistical measure that describes the accuracy with which a sample distribution represents a population by quantifying the variability of sample means.

Degrees of Freedom

The number of independent values or quantities which can be assigned to a statistical distribution, affecting the shape of the distribution.