16-20 the Increased Use of Technology May Have Positive and Negative

question 50

True/False

16-20 The increased use of technology may have positive and negative effects on the perceived service quality provided to retail customers.

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Definitions:

Extremely Upset

A heightened state of distress or agitation often resulting from difficult or emotional experiences.

Temperament

The natural predisposition of an individual to exhibit a particular mood or behavioral style.

Basic Styles

Fundamental approaches or methods used in various contexts, such as learning, problem-solving, or artistic creation.

Heredity

The transfer of genetic characteristics from parents to offspring, determining inherited traits.