Choose Among the Following Services Provided by Modern FIs to Answer

question 84

Multiple Choice

Choose among the following services provided by modern FIs to answer questions 16-90 to 16-103.
-16-97 Encoding,endorsing,microfilming,and handling customers' checks.

• A)Account reconciliation.
• B)Assisting small business entries into e-commerce.
• C)Check deposit services.
• D)Controlled disbursement accounts.
• E)Electronic billing.
• F)Electronic data interchange.
• G)Electronic funds transfer.
• H)Electronic initiation of letters of credit.
• I)Electronic lockbox.
• J)Facilitating business-to-business e-commerce.
• K)Funds concentration.
• L)Treasury management software.
• M)Verifying identities.
• N)Wholesale lockbox.

---

Definitions:

Service Failure

A situation where a service does not meet a customer's expectations, leading to dissatisfaction or complaints.

Inseparability of Services

Refers to the concept that services are produced and consumed at the same time, meaning the provider and the customer must be present for the transaction to occur.

Satisfaction Guarantees

A promise made by a company to refund or replace a product if a customer is not satisfied with the purchase, intended to reduce purchase risk and increase customer trust.

Heterogeneity

In marketing, it refers to the variability and diversity in services or products offered to meet the different needs and preferences of consumers.