16-20 the Increased Use of Technology May Have Positive and Negative

question 50

True/False

16-20 The increased use of technology may have positive and negative effects on the perceived service quality provided to retail customers.

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Definitions:

Anxiety

A mental health condition characterized by feelings of worry, anxiety, or fear that are strong enough to interfere with one's daily activities.

Fear

An unpleasant emotion caused by the belief that someone or something is dangerous, likely to cause pain, or a threat.

Puzzle Boxes

Devices designed to test the problem-solving abilities of animals or humans, requiring manipulation of mechanics or pieces to achieve a goal.

Learned Helplessness

is a condition in which a person suffers from a sense of powerlessness, arising from persistent failure to succeed or continued negative outcomes despite effort and initiative.